Question 1

How long did you have to charge this. I put it on overnight and it did not work

Accepted Answer

Hello,

Some customers reported the same problem and they all finally fixed it. Maybe in the instruction sheet, we fail to make things clear, sorry about that.

First of all could you please read carefully below key points and ensure you have done all of them correctly? If it still won't work, I will send a new replacement, no worries.

1. When charging, the motor glows red light; When fully charged, the light goes out. In the instruction sheet in the package, it mentions about the green light, please ignore it. We upgraded the motor only recently and haven’t got a chance to modify the instruction sheets;
2. It takes only about 90 mins to get the motor fully charged from "no battery power'. After the red light goes out, it indicates “fully charged”;
3. After fully charging the motor, be sure to flip the switch on and then tap the fish belly to get the fish moving just like cats would do with their paws.

If you have tried all the things mentioned above, the fish still won't move or hold a charge, please reply to me and i will send you a new replacement. Don't worry. But before that, i need to confirm that you have done all the things correctly.

Regards,

Potaroma Customer Service

Question 2

Description says "warning: please use chargers under 5v to charge the fish cat toy".  is an iphone charger ok ? burning smell due to greater than 5v ?

Accepted Answer

Hello, thanks for reporting your problem. Yes, an iphone charger shoule be fine. There seemed to be some problem with your charging cord. We just tested 1,000 charging cords and 2 of the them got overheated. Could you please send us an email with your shipping address so that we can send you a new moving fish with new charging cord?  We have urgently talked with our charging cord supplier and asked them to upgrade the cords. Sorry for everything.

Question 3

Does it make noise?

Accepted Answer

It makes noise as in when you turn it on, the mechanism makes noise as it wiggles, almost sounding like a remote control car, but not as intense. As for any sort of “attractant” type noise, deafening bubbles like a similar brand, or meowing sounds, No it does not.

Question 4

My cat is allergic to cat nip. Does the toy come with some already inside, other than what is included in the bag?

Accepted Answer

Hello,

The fish toy does not include any catnip inside other than what is included in the bag. But the fish already contains catnip smell since it's packaged together with the catnip pouch. If your cat is allergic to catnip, you can put the fish aside for a while and let the catnip smell fade before giving it to your cat. Let us know please if you have any other questions.

Pet toy type	Plush
Theme	Animals
Breed Recommendation	All Breeds Size
Brand	Potaroma
Recommended Uses For Product	Exercise
Cartoon Character	Dog
Colour	Multicolor
Material	Cotton
Item Weight	3.5 Ounces
Special Feature	Light Up
Model Name	RXZER23
Net Quantity	1 Count
Product Dimensions	29L x 9.5W x 4H Centimeters
Dog Breed Size	Small
Age Range (Description)	All Life Stages
UPC	783103322797
Manufacturer	Potaroma
Item model number	Potaroma_Pet_025
ASIN	B083S3ZXDF

Potaroma Electric Flopping Fish 10.5", Moving Cat Kicker Fish Toy, Realistic Floppy Fish, Wiggle Fish Catnip Toys, Motion Kitten Toy, Plush Interactive Cat Toys, Fun Toy for Cat Exercise

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